Freuently asked questions
Find the answers here!
Our menus state the allergens in all of our dishes, so you can choose what works for you. If there is a dish that you would like to adjust, we will always do our best to find a solution that works for you. Please contact someone in the restaurant, so that you can discuss your options – every kitchen is different. Find your restaurant on the Restaurants page, where you will also find the relevant contact details.
Yes, we do have drop-in tables. It is not possible to reserve these tables. Simply come by and try your luck!
We will of course do our best to accommodate you. You can send your request as a reply to the text message you received confirming your booking. You can also contact the restaurant directly. Find your restaurant on the Restaurants page, where you will also find the relevant contact details.
Use the form on the page Contact and send us both your old and new phone numbers and we will help you to make the change. Your previous account will be deleted.
It doesn’t cost a thing – we know that things can come up unexpectedly. The easiest way to cancel your booking is through the link you received as a text message when you made your booking. You can also contact the restaurant directly. Find your restaurant on the Restaurants page, where you will also find the relevant contact details.
We have no minimum age requirement for our guests. However, our restaurants do have the right to require an adult be to present when children under 15 (14 in Germany) visit our restaurants.
If you have received a digital gift card, you can choose to use it as payment in the payment view in the app.
This will depend on whether the restaurant you would like to intern at can accommodate this. Contact your restaurant directly to ask them. Find your restaurant on the Restaurants page, where you will also find the relevant contact details.
Unfortunately we cannot provide any precise nutritional information. However, we are aware that there is interest in this, and we are looking into whether we can find a way to provide it.
Part of the difficulty lies in the fact that we (like most other restaurants) work with rough measures and recipes when preparing our meals – our chefs are human, after all. In other words, it’s harder to provide values for a freshly-prepared dish than for a ready-made, pre-packaged product. This is a challenge faced by most restaurants, and it isn’t unique to us.
One further challenge we face here is that our restaurants offer some local dishes, which are continuously updated to provide a nice menu rotation.
However, you can of course see what ingredients all of our dishes contain – simply speak to a member of staff.
Our meat sources can vary slightly as we have quite a lot of dishes. What all of our ingredients have in common is that they always come from large, well-known suppliers that implement regular checks and maintain high product standards. Ask a member of staff if you would like to find out about where the meat in a specific dish you are interested in comes from.
We always aim to use a high proportion of local ingredients, as we know there is demand for this among our guests.
The Circus is our new, awesome loyalty club! Here you can collect bonus points, take part of news and extra offers for our most loyal guests - all presented in a new stylish look. You can easily upgrade yourself on the profile page in the Pinchos / Pincho Nation app!
As a member of The Circus, you can continue to collect bonuses, choose to take advantage of secret offers from both us and friends of ours, add more info about yourself (so we can customize your experience better) and take part os other news and surprises.
As you probably already figured out, we live to give our guests the best and most relevant restaurant experience as possible - everything else would be crazy! To understand what exactly you want, we want to get to know you a little better through a few simple steps. But remember, it's always you who decides what info you want to share with us.
A Golden Ticket is a new type of gift check for you who is a member of The Circus. A Golden Ticket can include everything from extra bonus tapas, offers from both us and other companies, a birthday surprise and invitations to local events. The sky is the limit!
In order to be part of The Circus, you must be 16 years old or more. If you are between the ages of 16 and 18, you will not receive targeted communications from us but will find your offers in the app. However, you can use the app to view the menu and order as usual even when you are under 16.
To take part in awesome offers we recommend you to turn on notices from us, but of course it is always your choice to accept communication from us! You can be a member of The Circus and collect bonus, but opt out on all communication if you wish so.
When you become a member of our guest club, you get points every time you pay the bill at one of our restaurants. SEK 1 = 1 point (1 Euro = 10 points). When you reach 300 points, your points turn into a free bonus tapas that you can use the next time you visit us. Excess points are saved in the pursuit of the next bonus tapas.
No, you get bonus points regardless of whether you pay in the app or through a card terminal.
On your profile in the Pincho app, you can see how many bonus tapas you have saved, as well as how many points you have saved and how many are left for the next bonus tapas.
You can now save up to 12 bonus tapas, great huh?!
Your bonus tapas are valid for 12 months from your last order in the app. If you make another visit without using your bonus, the date is extended from that occasion and 12 months ahead.
No, you can choose whether you want to use all your tapas or just a few and save the rest for the next visit.
Our bonus system exists to benefit our loyal and returning guests. When we discovered that our already generous bonus system was being misused, we introduced a limit and your earned bonus will therefore become active the day after it was earned.
I you are a member of our guest club the Circus, you as the buyer of the gift card receives bonus points equal to the amount you loaded the gift card with.
When you have paid the bill, your new bonus ends up on your profile, which can only be used the following day. If you cannot see your bonus, you can send us a message via the form on the "Contact" page. Remember that you must be a member of the Circus to be able to take part in our bonus program, you become a member in the app.
Do you have another question? Send a message via the form on the page Contact.